Everything you need to know about ordering, shipping and your Carrié tote. Still have a question? Email us at support@arshley.com and we’ll get back to you within 24 hours.
Where do you ship, and how long does it take?
We ship worldwide with free shipping on every order. Orders are processed within 1–2 business days and typically arrive in 6–12 business days depending on your location. You’ll receive a tracking link by email as soon as your order is on its way.
How much does the Carrié tote hold?
More than you’d expect. It expands to roughly 39 × 28 × 7 cm — big enough for a full grocery run, gym kit or a beach day — then folds back down to a pocket-sized pouch that clips to your keys.
Is it strong enough for heavy shopping?
Yes. Carrié is made from durable, water-resistant nylon with reinforced handles, so it comfortably carries a full, heavy load without straining or digging into your shoulder.
How do I clean it?
Simply wipe it down with a damp cloth, or hand-wash in cool water and air-dry. Avoid tumble drying to keep the fabric in top condition.
What colours are available?
Carrié comes in six everyday colours: Black, Coffee, Green, Khaki, Red and White.
What payment methods do you accept?
We accept all major cards (Visa, Mastercard, American Express), PayPal, Shop Pay and Google Pay. Checkout is fully secure and encrypted.
Can I return or exchange my order?
Absolutely. We offer a 30-day money-back guarantee. If you’re not completely happy, contact us at support@arshley.com and we’ll arrange a return or exchange. See our Refund & Return Policy for details.
How can I track my order?
Once your order ships, we’ll email you a tracking link so you can follow it every step of the way.